Privacy Policy
ClothesCare.uk ("we," "us," or "our") respects the privacy of our customers ("you" or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (the "Website") and purchase our products.
Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, billing address, and shipping address.
- Order Information: Details of your purchases, such as product names, quantities, and order history.
- Payment Information: Payment card information (we do not store full credit card details), but may use third-party payment processors who have their own privacy policies.
- Website Usage Information: Information about your activity on the Website, such as browsing history, search queries, and IP address. This information may be collected through cookies and other tracking technologies.
How We Use Your Information
We use your personal information for the following purposes:
- To process your orders and deliver your products.
- To communicate with you about your orders, including order confirmations, shipping updates, and customer service inquiries.
- To personalize your experience on the Website by recommending products and displaying content relevant to your interests.
- To improve the Website and our services.
- To send you marketing communications, such as newsletters and promotional offers (you can opt-out of these communications at any time).
- To comply with legal and regulatory requirements.
Sharing Your Information
We may share your personal information with third-party service providers who help us operate the Website and provide our services, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually obligated to keep your information confidential and secure.
We will not share your personal information with any third parties for marketing purposes without your consent.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights:
You have the following rights regarding your personal information:
- Access: You have the right to request access to your personal information and to receive a copy of it.
- Rectification: You have the right to request that we rectify any inaccurate or incomplete personal information about you.
- Erasure: You have the right to request that we erase your personal information.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Objection: You have the right to object to the processing of your personal information, including for marketing purposes.
Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Children's PrivacyOur Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our records. By using the Website, you agree to the terms of this Privacy Policy.